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The following upgrades & accessories are available for the Trailmate 24" Hefty Hauler Industrial Adult Tricycle. Prices for each can be found directly above the add to cart button on this page.
For over 40 years, Trailmate has been the name to trust when it comes to adult tricycles, special needs trikes, and alternative recumbent cycles. All Trailmate products are manufactured right here in the United States. Their industrial series of recumbents have gotten the job done for military crews, campground staffs, and resort workers for years and years. Don't put your trust in any other company. Buy a Trailmate Adult Tricycle today!
Lead/production times vary depending on the trike you order. Please refer to the Product Description tab for your particular trike's lead time.
Tracking numbers will be sent to you via email once that information becomes available to us. We reserve the right to use any carrier for delivery. If you live in an area that is considered “remote” or we can not get a shipment to you then we will let you know your options (if any). We reserve the right to use any carrier for delivery. Due to the size and weight of some items, we are required to ship by freight.
If your trike ships via freight, once your order arrives to your local terminal, the carrier will call the recipient to schedule an appointment to deliver the order curbside. You'll need to be available to accept the phone call and be present at the shipping address during the agreed upon time frame. You will need to be able to unload all items; we suggest having 2-4 able-bodied people there to unload the packages from the trailer. Please note that the driver will move the package(s) to the back of the truck but is not required to assist with offloading.
If the delivery is refused for any reason, the customer will be issued a refund LESS a 25% restocking fee and our actual cost for shipping and handling. If instead you wish to have the item reshipped, you will be liable for the actual cost for the shipment and any penalty costs the freight line assigns.
You must be present to accept the delivery and must inspect your trike(s) prior to signing the delivery receipt. If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy as proof of delivery. A signed delivery receipt without exceptions noted on the delivery receipt is called a clear delivery. Clear delivery means that there were no shortages and no visible damage at the time of delivery.
IF YOUR TRIKE IS DAMAGED UPON DELIVERY: If you inspect your trike upon delivery and it has been damaged, please notate the damage on the delivery receipt and accept the delivery. Please take photos of the damage and email the photos to firstname.lastname@example.org within 48 hours of receiving the order. If damage is not notated on the delivery receipt, the customer is waiving their right to a refund or replacement if damage has occurred. A shipping claim will need to be filed if your trike is damaged. Please be sure to keep all pieces of your damaged trike as well as all pieces of the packaging.